As I read the postings with regard to Pella Windows, it is so easy to see just which people earn their living through the sale of Pella Windows and Doors! I requested that our granddaughter help me send this on the computer.
We are unhappy Pella customers, as is easy to see that there are thousands of us. Our nearly 30 architect series windows, in our new 2008 home, all leak when it rains except for the ones that are under the porch roof. Pella was contacted dozens of times to service them. Pella sent out what they called installation experts 4 times. The first time this expert was in our home he offered that we should pull off the siding so that he could see the way that the windows were framed out, the shimming of the windows and the way the water sealed flashing tape was installed. We were so desperate that we did exactly as he requested. We had the siding removed to show the "installation expert" just how these things were done. We pulled off all the siding on the north side of our home. This cost us a total of $6,380.00, out of our pocket to remove, purchase new, have replaced and painted. There were no "installation errors" that this Pella professional could locate on any of the 17 north side windows. The Pella "installation expert" could not give us any suggestions for the water leaking into our home when it rained and blew. We were smart and took photos of our home as we removed the siding and had this "Pella installation expert" review our case on our property.
We demanded that Pella fix our windows. As we read in another posting, my 76 year old wife and I were "nice". We have had to call dozens (my wife says hundreds) of times and visit the store way to many times to count to get any response at all. After the first inspection that revealed nothing wrong. I refused to remove the rest of the siding, as there was nothing wrong with the entire north side. Pella then sent out "installation experts" 3 other times. There has still to this date not been anything that has been done to fix our windows to keep out the water.
We also watched the video of "Sharron of Moravia". Our windows seem to have the same issues as hers. The water comes into our home when it blows. I don't understand the comment about the "lack of water above". There is no water above as it comes in where the sashes meet. Our water looks exactly the same. As we search online, we see that there are many others that have the same problems. Pella just simply does not service their products.
For nearly 80 years, my wife and I have been good community members". We have never needed to look into an attorney except for the normal trust/will preparation and the two times we have purchased new homes/. We did look into filing against Pella and found that we only had 2 years?. We now fully understand why Pella quit talking to us.. They knew that if they could play us for 2 years, our time would be up and they would not have to ever service our windows,.
We are writing this in hopes that we can save another family our hopeless dilemma,. Please choose your windows from any other company/. A Pella window purchase will prove to make your live miserable,. If you do not believe us, just read all the reviews you can find online about the many other unhappy Pella customers.
1288364
We are unhappy Pella customers, as is easy to see that there are thousands of us. Our nearly 30 architect series windows, in our new 2008 home, all leak when it rains except for the ones that are under the porch roof. Pella was contacted dozens of times to service them. Pella sent out what they called installation experts 4 times. The first time this expert was in our home he offered that we should pull off the siding so that he could see the way that the windows were framed out, the shimming of the windows and the way the water sealed flashing tape was installed. We were so desperate that we did exactly as he requested. We had the siding removed to show the "installation expert" just how these things were done. We pulled off all the siding on the north side of our home. This cost us a total of $6,380.00, out of our pocket to remove, purchase new, have replaced and painted. There were no "installation errors" that this Pella professional could locate on any of the 17 north side windows. The Pella "installation expert" could not give us any suggestions for the water leaking into our home when it rained and blew. We were smart and took photos of our home as we removed the siding and had this "Pella installation expert" review our case on our property.
We demanded that Pella fix our windows. As we read in another posting, my 76 year old wife and I were "nice". We have had to call dozens (my wife says hundreds) of times and visit the store way to many times to count to get any response at all. After the first inspection that revealed nothing wrong. I refused to remove the rest of the siding, as there was nothing wrong with the entire north side. Pella then sent out "installation experts" 3 other times. There has still to this date not been anything that has been done to fix our windows to keep out the water.
We also watched the video of "Sharron of Moravia". Our windows seem to have the same issues as hers. The water comes into our home when it blows. I don't understand the comment about the "lack of water above". There is no water above as it comes in where the sashes meet. Our water looks exactly the same. As we search online, we see that there are many others that have the same problems. Pella just simply does not service their products.
For nearly 80 years, my wife and I have been good community members". We have never needed to look into an attorney except for the normal trust/will preparation and the two times we have purchased new homes/. We did look into filing against Pella and found that we only had 2 years?. We now fully understand why Pella quit talking to us.. They knew that if they could play us for 2 years, our time would be up and they would not have to ever service our windows,.
We are writing this in hopes that we can save another family our hopeless dilemma,. Please choose your windows from any other company/. A Pella window purchase will prove to make your live miserable,. If you do not believe us, just read all the reviews you can find online about the many other unhappy Pella customers.
1288364
 Comments (4) |
| 1. Written by Family Friend on March 29, 2012 from ames, iowa, US I have been to Mr. Penske's home. They are an elderly couple. They live in Missouri and did get their windows from a Pella store not a box store. They have a real mess and unlike us are not in any condition to fight a court battle. I suggested that they file against Pella for elderly abuse, as they were taken advantage of. TO the person in Ohio, I know that they also had their measurements taken by the Pella Window Store. It is amusing that Pella would post, online, these comments, as listed above. What a joke! Pella thinks that posting things like will help their public image; well I have news for them. If they treated their paying customers with respect and dealt with the mess that they create in our homes, us, their customers would not have to band together to get things done through the court systems. Pella is an awful company for treating people the way they do. Pella takes our money, then refuses to respond to their product failures. Pella is harming their community systems by refusing to support their manufacturing mistakes. Pella is really good at taking our money, but fails to provide customer service to their poorly manufactured products. Our home has sat for 3 years now, empty, unable to be finished because the windows leak so badly. Everyone we know and most of their families and friends will never purchase Pella products because we have not been quiet about the fact that we are homeless. Pella could do more for their reputation by just servicing their poorly manufactured products to help their waning product demands. Most consumers are smart. Companies who refuse to provide customer service to products that are under warrantee just slit their own throats. Once this happens in several communities through out the USA Pella will have to close all their doors. CUSTOMERS BEWARE! |
| 2. Written by PellaCommMngmt on February 23, 2012 from des moines, iowa, US Hello William Penske's Granddaughter, Thank you for sharing your feedback about your grandfather’s Pella windows and allowing us to address your concerns. I’m very sorry to hear about your experience and apologize if you have not received a response from Pella. Please know that we are listening, and we’re committed to customer satisfaction and strive to help customers online as well as offline. Many things can impact the performance of products in your home. For example, your climate and environment, the type and style of construction in your home, the way the product is installed and ongoing maintenance can all play a role in product performance. We’re continually enhancing our products to meet customer needs. Please connect with our Customer Support Specialists so that we can understand the specifics of your situation and how we may be able to assist you. You can reach our Customer Support Specialists toll-free at 855-735-5232, or by e-mailing Please include your contact info, your concerns and purchase location, if known, in the e-mail. We look forward to hearing from you! Sincerely, -Hillary B., Pella Community Manager |
| 3. Written by William Penske's Granddaughter on February 18, 2012 from ottumwa, iowa, US We purchased them direct from Pella. Pella also sent out the installer. It was an all in one deal. By the way, Pella has still not responded to Grandpa. From what we see, Pella just does not care!  |
| 4. Written by Just Curious on February 16, 2012 from cincinnati, ohio, US Did you buy the windows from a aPella Store or a Big box store. Also who measured and installed the windows? |
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