We walked into Pella Windows and Doors with our archetects plans in hand to get a quote, pick products and place the order. Pella was in the past know for its superb service however things have changed. A showroom person greeted us and told us that he was not allowed to offer pricing to us and that it would have to be a salesperson. There was a salesperson sitting at the table. Okay so you would think we then if he is a salesperson then we can get pricing. No, he could not give us pricing because he "got" the last sale so we would have to come back the next day at noon if we wanted their product enough to inconvience ourselves to come back on a day that was already filled with appts.

Pella windows and doors was willing to let us walk out on a for sure sale because of their own internal "rules" of who is up! Is this the reason businesses are faltering so much in the America! We wanted to place an order for about $30K and they could not take the order due to the salesman who's turn it was to get the commission was out for the day! PELLA WHAT ARE YOU THINKING 128801b



  Comments (3)
1. Written by gsmckee0740 on March 26, 2012 from ottumwa, iowa, US
It would be funny if it were not serious to the family’s, including my own, that Pella has someone to post on the web sites where complaints are made. Pella pays someone to post that Pella is a caring company and all the person posting needs to do is call this magic number and all the problems will be solved. Well, that is as far from true as the north is from the south. Pella is an awful company that has no concern for their customers or there would not be so many families posting on the internet. Pella banks, and I mean literally, on the fact that more families will purchase their products than read these postings. Pella is incapable of providing customer service. Our family has been dealing with Pella and our Pella windows that leak since the new windows were installed in 2009. Actions speak louder than words. If Pella provided any customer service, there would be no negative postings. Do your homework!!
2. Written by Rosie on March 18, 2012 from louisville, kentucky, US
Do not buy any Pella windows. We have had the windows for 18 months. All windows have been replaced at least twice. Some 3 times. we have had defective coatings, seal failure. 18 MONTHS.
3. Written by PellaCommMngmt on February 23, 2012 from des moines, iowa, US
Hello, 

 

I’m very sorry to hear about your experience at the showroom. We’d like to get more info from you, as we strive to provide consistent and satisfying customer experiences across all of our many locations. If you’d like to discuss further, please contact our Customer Support Specialists toll-free at 855-735-5232, or e-mail us at and include your contact info, your concerns, the showroom location, and the Pella representative(s) you spoke with, if known, in the e-mail. Thanks for allowing us to address your concerns. We look forward to hearing from you! 

 

-Hillary B., Pella Community Manager

Comments on Pella windows no timely quote
• Keep the topic of messages relevant to the subject.

• Personal attacks will be deleted.

• No Links or Scripts.
Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments