Pella Poor Customer Service

Pella can post anything that they wish for you to read, please don't believe a word that you read from Pella. Pella's words mean absolutely nothing. I find it quite interesting that Pella prints a response to the problems that are posted on the computer for us to read. Pella will never correct the problems that the Pella window purchases have created for customers.  

 

At my age, my wisdom tells me, as your wisdom also tells you, if Pella had any intention of creating a solution to the window customer's problems, there would not be thousands of customer complaints posted for us to read. I am sure, like us, others have tried for weeks/months/years to get some resolution to their window problems, prior to printing the issue for others to read.  

 

If Pella had any type of customer support, there would be nothing to write about for you to read. We hope that you also understand that Pella is good at playing games. They are good at training their staff to say anything to "get the sale". Pella is also extremely good at telling customers that Pella is never at fault for the window problems. As you can tell from all the postings, Pella is good at blaming the universe for the Pella window problems!  

 

Stay away from Pella and you will be far ahead. You do not want to be our age, nearly 80, and have windows that allow water to come into your home through 3 year old windows.

I just love the adjective “Shifty”! It so beautifully describes most, if not all, the Pella employees that our family has tried to deal with since our fateful decision to install Pella windows in our new home in 2009. Even though we paid in full for our windows the day we placed our order and the windows are less than 2 years old and under warrantee Pella will not stand behind their windows. Pella places blame on the installation, as we are learning is their “shifty” way out from under the warrantee in thousands of cases. 

Learn from our families misfortune, Do not purchase from Pella!

We also are the unhappy owners of Pella Windows that were purchased in 2009. These windows are already showing signs of water damage. Pella also did the same thing to us. They claimed that the windows were inappropriately installed. In our research, we have found that Pella persistently "BLAMES" installation on all the water damage. Pella windows are just manufactured poorly. Pella is an extremely dishonest company. Our family has also tried to work through Erin M. of Pella Community Management. What a joke!! She is just a young worker bee, whose job is to put forth a front for Pella. Pella Corp. will not ever stand behind their products. They are incapable of manufacturing windows that keep moisture on the outside of your home.  

 

Take it from the thousands of customers, like our family; make your window purchase from any company except Pella. Do your research better than our family did. Don't trust anything that the Pella sales people tell you. Pella is dishonest and does not stand behind their products.

I would buy marvin windows next time.

The WINDOW store really sucks, bad service and shifty salesman- good reason to stay clear of this company

Hello! This sounds like a terribly frustrating situation, and I'd like to see if I can help. If you can please send an email to and include MANNIES in the subject line, we can expedite your inquiry and hopefully find a solution soon. 

Sincerely, Erin M. Pella Community Management

I was about to go visit the pella showroom in Wis when I read your post. I will avoid that train wreck. Thank you for posting. Nothing ruins a company's reputation faster than poor customer service and a Mom in a parent/teacher group!