Beware if you buy a Pella entry door with blinds between the glass, that if the glass or blinds ever break you will have to buy a new door. It cannot be repaired". Apparently there is argon gas between the panes of glass and once the seal is broken the door is trash/. I have talked to Pella and several glass companies and was told I have to buy a new door?. I paid over $2000 for this door 6 months ago and now I have to start over..

Also, the initial purchase was a cluster'. They sent a door with the wrong swing the first time, and it took twice as long as it was supposed to take to get my door,.

Now I have a problem with the glass and called them about replacing just the glass|. I was shocked to learn that I can just thow this door in the trash, because I have to buy a new one/. What a piss poor design! 1287b91



  Comments (7)
1. Written by Anonymous on March 1, 2012 from winston salem, north carolina, US
This is what is wrong with these complaint blogs. Most of the complainers don't know reality from make believe. Pella for starters doesn't sell direct....they through retailers. Maybe they ordered it wrong the first time. Do you even look at warranties before you purchase items? Pella has by far one of the best warranties out there and you can go right to their website to find all the details which would have shown your door didn't need to be thrown in the trash worst case the panel gets changed out.
2. Written by Greenlee on June 14, 2011 from houston, texas, US
I posted this complaint one time George.  

 

My final update is as follows: Pella came out and replaced the entire door. So I guess either the glass cannot be replaced, or it's so expensive that it's better just to replace the entire door. I give props to Pella for finally making things right. I hope the glass never breaks again.
3. Written by George in NC on June 13, 2011 from raleigh, north carolina, US
Whoever made this complaint made the exact same complaint about 20 times, on different dates, over a period of several years. He/she must think we're all idiots.
4. Written by dh on April 25, 2011 from kansas city, kansas, US
Get a new glass insert and save the door!
5. Written by Pella master install on March 28, 2011 from virginia beach, virginia, US
If our product has manufacture issues , we will replace any damaged product and keep our customers satisfied to the best of our ability. In a perfect world everything works, but its not. Regardless we will still work towards the goal of customer satisfaction.
6. Written by Greenlee on March 15, 2011 from houston, texas, US
I am posting an update since it looks like my problem is going to get resolved. I learned that the entire insert (which includes the glass) can be replaced, however, Lowes told me that the insert cost as much as the door.  

 

I was planning to buy a new door, but I found out today that Pella is fixing it under warranty. Also, I got an email from Nicole and she was very nice. Not sure if it was this site that made the difference or the fact that someone from Lowes contacted Pella on my behalf. I'm just glad I don't have to buy a whole new door!
7. Written by andre lemaire on February 21, 2011 from houston, texas, US
i quit the company because their customer service and the prices they quoted were way higher than lowes. if you buy Pella dont go through Pella Houston, there sevice department is run by incompetent and apathetic clowns. mainly JAY, and Nicole. sorry for the bad service but my hands were tied.

Comments on Pella blinds between glass entry doors are garbage.
• Keep the topic of messages relevant to the subject.

• Personal attacks will be deleted.

• No Links or Scripts.
Name:
Comment:



Code:* Code
I wish to be contacted by email regarding additional comments