Pella Windows Complaints and Reviews

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Pella Windows
Main address: Customer Service Department 50219 Pella Iowa
1-800-288-7281, 1-866-809-9460, , http://www.pella.com/about-us/contact-us/default.aspx
  • 58 complaints
  • $280K claimed losses
  • $4.8K average
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  • Jun 27
  • Home Construction and Repair
  • Bellevue, Washington
  • Windows
  • 17

I called pella yesterday to inquire about having wood windows at my home. They are not many wood window installer in phila. So the young lady tells me that the sales person is off he will call me to tomorrow Well I checked my phone all morning no call so I called this afternoon explaining that I was suppose to here from someone today the male person that answered the phone was rude in... Read more

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  • May 23
  • Building Products
  • Forest, Ontario
  • Drafty Windows
  • 26

We had 20 new Pella Casement windows installed in 2013 and 1st noticed in Nov 2013 that there was a draft blowing through the lever hole .By Dec we had to install plastic on the inside of windows and all 20 windows had the same problem . The north facing windows were so drafty we could not sit beside as it was too cold .We had to spend extra to o heat the house as it was so cold because of the... Read more

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  • Apr 29
  • Installers
  • Buffalo, New York
  • Pella Windows Products
  • 46

Like many I am very disgusted at the performance of Pella Proline windows. I currently have 21 ROTTED PROLINE WINDOWS. My windows were a little more than 10 years old (just passed the warrenty) so they would not replace them. I joined the class action law suit 2 years ago and I am still waiting for a settlement. Meantime my windows have gotten worse now requiring not only sash replacement but... Read more

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  • Apr 25
  • Building Products
  • Mattoon, Illinois
  • Pella Impervia
  • 1
  • 61

Built a house in 2012/2013 put in pella windows. BIG BIG MISTAKE!!! They are hideous! They let so much air in its pathetic. Even bugs get in around them! Rep comes by yes they is installed correctly gave use some papers said the moisture was too high. but nothing else that's it. I had to stuff then with insulation and tape them to keep the air out, they even whistle with the air. They are... Read more

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  • Jan 07
  • Installers
  • Newark, New Jersey
  • Pella Window
  • 1
  • 97

We bought 22 Pella Windows in 2009 and 2011; Boy what a mistake! Each winter we have water or frost (depending on the outside temperature) on the inside of our windows - on the bottom of the window sill and in the middle of the double hung by the latch. We called the company and they state it is because the humidity in the home is too high, but they would be willing to send a tech out for... Read more

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  • Jan 06
  • Installers
  • Des Moines, Iowa
  • Pella Windows
  • 89

Our home was built approximately 15 years ago and we have Pella windows. The windows are drafty and are rotting. I've contacted Pella and they want money to come look at the windows. The crank out windows do not even shut unless someone is one the other side pushing against the window. The windows that are too high to reach on the outside are never opened. The screw that connects the arm... Read more

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  • Dec 21, 2013
  • Building Products
  • Shelby, Michigan
  • Home Windows
  • 83

I built my house in 2005 and I have 43 windows I our home. The problems started before the paint was dry. The window over the my front door fogged the first week we moved in. I had to fight to get them to come out. Then they wanted to me to pay for the painting of the new trim around the window. For the last 8 years I have had nothing but problems. They don't even call back. If you're... Read more

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  • Dec 04, 2013
  • Building Products
  • Pella Sunroom Windows
  • 84

We contacted the local Pella Window store in 2007 in an attempt to resolve the issues we were having with our Pella sun room. We were told by Pella that that was a bad system and they no longer make it and due to the fact that it was out of warranty there was nothing they could do...It is going to cost us thousands to have the sunroom ripped off and redone...It has leaked and rooted the wood... Read more

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  • Dec 03, 2013
  • Building Products
  • Fort Wayne, Indiana
  • Poor Quality Windows
  • 1
  • 110
Pella Windows - Rotted Sash
1 of 3

Windows installed in 1998 (Architect series), condensation has destroyed sashes on most.. Pella wants $200 to come out and even inspect the windows, another $250 per hour to replace damaged sash.. Fast on the sales, slow on service and even worse on problems with products.. A company that is destined to ruin because of producing just plain lousy engineering... And we wonder why China gets our... Read more

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  • Nov 24, 2013
  • Building Products
  • Springfield, Missouri
  • Pella Windows
  • 2
  • 100

I bought 33 new Pella windows for my house recently from Lowes in Springfield, Mo. I have condensation on the inside the windows, not between the panels. I have complained & have been told it's humidity & nothing is being done about it. I am not impressed with my PELLA Windows at all !!!! What can I do? Is it the caulking or the windows are faulty? Water is all over the windows in... Read more

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