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  • Customers like
    • Installer responded to call1
  • Customers don't like
    • Windows are poor quality3
    • Poor quality window2
    • Product return process1

  • May 11
  • Building Products
  • Sliding Windows
  • 34
  • REVIEW RATING 4/5

Sliders and hung windows aprox $8,000 installed late 2011. Sliders don't close at top, I was told I could buy and install a separate latch :(. Really Pe..a? Windows are 3 years old and stick close but not due to latch:(. Windows are more noisy than originals by the cheap builder. We bought better windows to improve our life style. Pel..a has me un-sticking them and having to beg them to stay... Read more

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  • May 10
  • Building Products
  • Rhinebeck, New York
  • Casement Windows
  • 20
  • REVIEW RATING 4/5

installed 22 crank windows in 2003. They all must be replaced because of wood rotting issues. Something like 35,000 dollars. Thanks Pella. it started about three years after initial installation. One of the locking mechanisms failed. That only cost three hundred to repair. Out so warantee. Most of the windows will not close with the Crandall.mt put handles on all of them so I could pull them... Read more

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  • May 02
  • Installers
  • Douglasville, Georgia
  • Windows Installation
  • 96
  • REVIEW RATING 4/5

When I built my home I purchased over $14,000.00 of Pella windows NOT including the installation cost. I recently received several flyers offering 40% off replacements. One of my windows had lost its seal and was rotten so I asked about the offer. I was told I didn't qualify, but I arranged to have the window fixed anyway, as it was unsightly. I was told I needed the sash only as this window did... Read more

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  • Apr 25
  • Building Products
  • Port Clinton, Ohio
  • Front Door
  • 46
  • REVIEW RATING 4/5

We have called several times about our beautiful front door that has faded terribly, we had it refinished three times already and not from PELLA because they never got back with us. It is an expensive door too. All our windows are the designer collection and have the blinds inside the window, never liked the pull strings either. Would like to send pictures of the door. I am very disappointed in... Read more

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This company uses its name to make a buck while making a crappy product. Its horrible to its customers and is even worse to its employees. Probably one of the most unreliable windows and doors ever made. Add comment

  • Apr 09
  • Building Products
  • Clearwater, Florida
  • Sliding Patio Door
  • 55
  • REVIEW RATING 3/5

our pella sliding door locks itself every time it closes. This is dangerous. The first time I went out on our balcony, I made sure the Pella sliding door was unlocked. I went out and closed the door behind me to keep out wasps. When I went to go back inside, the door was locked. I was stuck on the balcony until help came. A house guest also got locked out when they forgot to keep the door... Read more

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  • Apr 06
  • Building Products
  • Canonsburg, Pennsylvania
  • Windows
  • 75
  • REVIEW RATING 4/5

I just purchased nine windows and a slider for my home. Installer came out to put windows in and he could not get the screens out of windows and bent three of them. One window had a figure print between the glass . Slider screen would not go all the way open into side channel and some plastic trim was bent on it. Three window had moisture on the inside of glass when my wife cooked and it was cool... Read more

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  • Mar 21
  • Building Products
  • Nashville, Tennessee
  • Windows
  • 136
  • REVIEW RATING 4/5

We needed windows to help with noise around our house. They swore to us in person and in emails that I have that these windows, about $27,000 worth!! Would cut our noise by 85%. They did not cut the noise even 10%! We can hear birds chirping outside and my son coughing. Can yo imagine bigger sounds like the distant train which sounds like it is in our living room! We even thought they must... Read more

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  • Jan 14
  • Building Products
  • Sandusky, Ohio
  • Windows
  • 368
  • REVIEW RATING 4/5

Installed these windows from Lowe's about 5 years ago and have paid the price ever since. (the single hung, non low-e, new construction ones) Lowe's guy had a good argument about single hung windows leak less and the low-e only changes the r-value from 3 to about 5. so i took his word for it. Big mistake this was. I try every year to buy some type of weather stripping to stop the cold air from... Read more

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  • Jan 07
  • Building Products
  • Lemont, Illinois
  • Windows
  • 155
  • REVIEW RATING 4/5

The first year, 1 garage window cracked. Year 3 1/2, a second garage window cracked. Today, year 4, due to the cold weather, a 3rd window cracked, this time, in the master bedroom. I have only replaced the very first window in the garage, and the replaced the window for free, but I had to pay the labor, which I don't feel I should have. If the widows are faulty, why is the customer paying... Read more

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