1.7
  • Installer responded to call1 votes
  • Windows are poor quality3 votes
  • Product return process1 votes
  • Poor quality window1 votes
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  • Mar 21
  • Building Products
  • Nashville, Tennessee
  • Windows
  • 19
  • REVIEW RATING 4/5

We needed windows to help with noise around our house. They swore to us in person and in emails that I have that these windows, about $27,000 worth!! Would cut our noise by 85%. They did not cut the noise even 10%! We can hear birds chirping outside and my son coughing. Can yo imagine bigger sounds like the distant train which sounds like it is in our living room! We even thought they must... Read more

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  • Jan 14
  • Building Products
  • Sandusky, Ohio
  • Windows
  • 258
  • REVIEW RATING 4/5

Installed these windows from Lowe's about 5 years ago and have paid the price ever since. (the single hung, non low-e, new construction ones) Lowe's guy had a good argument about single hung windows leak less and the low-e only changes the r-value from 3 to about 5. so i took his word for it. Big mistake this was. I try every year to buy some type of weather stripping to stop the cold air from... Read more

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  • Jan 07
  • Building Products
  • Lemont, Illinois
  • Windows
  • 105
  • REVIEW RATING 4/5

The first year, 1 garage window cracked. Year 3 1/2, a second garage window cracked. Today, year 4, due to the cold weather, a 3rd window cracked, this time, in the master bedroom. I have only replaced the very first window in the garage, and the replaced the window for free, but I had to pay the labor, which I don't feel I should have. If the widows are faulty, why is the customer paying... Read more

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  • Jan 05
  • Building Products
  • Gibraltar, Michigan
  • Windows
  • 225
  • REVIEW RATING 4/5

I had Pella Prolines installed on my house during initial construction in 2001. When I went to open a hallway window last year (2014) the bottom sill and the aluminum clad fell off the window,due to the fact the bottom sill was completely rotted away. I inspected the rest of the 22 windows in the house and have found signs of rot in several others. Pella's answer was "we stand behind our windows... Read more

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  • Jan 05
  • Building Products
  • Avon Park, Florida
  • Windows
  • 90
  • REVIEW RATING 3/5

I have the exact same problem with double hung Prolines. They were installed in 2001. Didn't realize a problem either until I went to open a hall window and the bottom sill fell apart. Rotten under the aluminum clad. Spoke to Pella and they wanted to charge $200.00 to inspect and inform me that they only stand behind them for 10 years!!! Checked the other windows and found wood rot under 3... Read more

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  • Dec 29, 2014
  • Building Products
  • Horseheads, New York
  • Seals
  • 128
  • REVIEW RATING 5/5

Brand new constuction 8 yrs ago. Now we have 6 windows with broken seals...cannot see out of them. The others, i mean all the windows and doors freeze up from air gaps. Very very disapointed. We made our contractor bring a pella rep...of course they all stick together...he said everything was fine. And after building a house who can afford to change all the windows. In the winter they all frost... Read more

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  • Dec 13, 2014
  • Building Products
  • Hopewell Junction, New York
  • Windows
  • 156
  • REVIEW RATING 5/5

I've had Pella widows installed at $400 a window. The inside of the windows are coming apart. Read more

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  • Nov 25, 2014
  • Building Products
  • Delano, Minnesota
  • Windows
  • 204
  • REVIEW RATING 4/5

Never in my life have I had THIS many problems with windows and sliding doors, as I have had with Pella. The funny thing is, I moved into a new construction home. All new windows, new sliding doors. The workmanship was absolutely HORRID. HORRID!!!! Do NOT buy Pella windows or doors. Do NOT work with any contractors who sell or support this product line. Do NOT associated yourself with this... Read more

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Thank you so much for these reviews and thank God I did not go ahead and purchase the Pella windows Add comment

  • Oct 16, 2014
  • Building Products
  • Patio Door
  • 340
  • REVIEW RATING 5/5

Almost three months ago I ordered and eventually got a set of Pella windows and one door. I have now stayed home at least six or seven times because of a window that was the wrong size, then the door began to fall off and was installed out of square. The last installer said he'd be back to paint. Haven't seen him. So almost three months later and the work still isn't finished. NEVER AGAIN will I... Read more

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