Pella Windows Complaints and Reviews

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Pella Windows
Main address: Customer Service Department 50219 Pella Iowa
1-800-288-7281, 1-866-809-9460, , http://www.pella.com/about-us/contact-us/default.aspx
  • 64+1 mobile complaints
  • $290K claimed losses
  • $4.5K average
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  • Oct 16
  • Building Products
  • Wrong Sized Window
  • 38

Almost three months ago I ordered and eventually got a set of Pella windows and one door. I have now stayed home at least six or seven times because of a window that was the wrong size, then the door began to fall off and was installed out of square. The last installer said he'd be back to paint. Haven't seen him. So almost three months later and the work still isn't finished. NEVER AGAIN will I... Read more

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  • Oct 11
  • Building Products
  • Double Hung Windows
  • 46

We were told by Pella reps that our double hung Pella windows leaking along the side sliding joints because of bad installation. They would not send out a "technician" What happened to having a competent carpenter? No amount of inserting wood spacers has corrected their poor construction. They will be replaced by non Pella windows. So far their sliding door works well. The windows have so much... Read more

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I cannot use your basic windows with the blinds inside because they are not accessible. I'm in a wheelchair and cannot use the lever on the side. It would be better if you could put the lever on the front-bottom of the window or include a remote. Add comment

     

  • Sep 13
  • Building Products
  • Connecticut, United States
  • Harassing Mail
  • 91

Upfront - we did not buy Pella windows. But we did get a quote from a salesman. About four years ago. And just about EVERY single week since then, we've received an advertising mailing from the company. We've contacted Pella multiple times to inform them that we've long since purchased other windows, please take us off your mailing list. But apparently, once you get on their never edited,... Read more

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  • Aug 13
  • Ex Employees
  • Edmonton, Alberta
  • Employees Treatment
  • 103

I worked for Pella for 6 months and do not reccomend this company to purchase from or work at. Some of the reps are good however they do not care if they have racist people working for them and do not care about the employee's life outside of work. I have found out that they would not let one of the girls go to her cousin's funeral!! Sorry to burst your bubble but FAMILY comes first in 98% of... Read more

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  • Aug 07
  • Building Products
  • Vernon, British Columbia
  • Service Cancellation
  • 1
  • 1
  • 19

Cancelled on their installation date three times. Read more

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  • Aug 05
  • Building Products
  • Lenexa, Kansas
  • Bad Windows Installation
  • 74

Our sales rep made us believe we could reinstall our current storm door when there was really no way it would fit again. When we went to hang the original storm door, not only would it not fit the height/width but it wouldnt fit the depth. Now we'll have to buy a new one (at least $300 at Lowe's- Pella quoted one around $900!), assuming a door can even fit in the new frame. What's more, our... Read more

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  • Jun 27
  • Home Construction and Repair
  • Bellevue, Washington
  • Windows
  • 126

I called pella yesterday to inquire about having wood windows at my home. They are not many wood window installer in phila. So the young lady tells me that the sales person is off he will call me to tomorrow Well I checked my phone all morning no call so I called this afternoon explaining that I was suppose to here from someone today the male person that answered the phone was rude in... Read more

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  • May 23
  • Building Products
  • Forest, Ontario
  • Drafty Windows
  • 146

We had 20 new Pella Casement windows installed in 2013 and 1st noticed in Nov 2013 that there was a draft blowing through the lever hole .By Dec we had to install plastic on the inside of windows and all 20 windows had the same problem . The north facing windows were so drafty we could not sit beside as it was too cold .We had to spend extra to o heat the house as it was so cold because of the... Read more

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  • Apr 29
  • Installers
  • Buffalo, New York
  • Pella Windows Products
  • 187

Like many I am very disgusted at the performance of Pella Proline windows. I currently have 21 ROTTED PROLINE WINDOWS. My windows were a little more than 10 years old (just passed the warrenty) so they would not replace them. I joined the class action law suit 2 years ago and I am still waiting for a settlement. Meantime my windows have gotten worse now requiring not only sash replacement but... Read more

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