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Pella Windows

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26 complaints

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Pella Windows is an innovative company in creating a view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. The company was founded in 1925 as the Rolscreen company by Pete and Lucille Kuyper. Pella manufactures wood windows and patio doors in Iowa, Illinois. Fiberglass and vinyl products are manufactured in Murray, Ky. Vinyl windows and patio doors are also manufactured in Pennsylvania, South Carolina and Oregon. The corporate office of the company is based at

102 Main Street

Pella, Iowa 50219. The customer service of the company is available at1-800-374-4758 or via email using the website of the company. Please try to contact Pella Windows Customer Service directly prior to posting any complaints on this site.

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Pella Windows Complaints & Reviews

Pella Windows Reviews

Anonymous
Pella Windows no timely quote

We walked into Pella Windows and Doors with our archetects plans in hand to get a quote, pick products and place the order. Pella was in the past know for its superb service howev...

#298634
Feb 20, 2012
20

Alan123
Pella Windows - Pella 350 Design Flaw

Recently, I purchased 15 Pella 350 series windows, which were delivered two days ago. When my contractor came out to install the windows, he observed a flaw which prevented the in...

#283579
Dec 23, 2011
443

NotAPell...
Pella Windows - Pella Window Seal Failure Rots Window Wood

How do you spell Pella? G-A-R-B-A-G-E High end crap that WILL leak, rot, and mold. Don't waste your money. 28 units installed in 2003 by top notch contractor...

#275772
Nov 18, 2011
431

Daisycal...
Pella Windows - Pella: flawed windows, lousy service

I joined this forum simply so I could warn others so that they don't make the same mistake I made. I bought Pella windows based on brand reputation. What a mistake. The w...

#275728
Nov 17, 2011
370

Anonymous
Pella Windows seal failure on divided light vinyl casement windows rot

Most of my 32 divided light vinyl clad windows in new construction in 2000 are now experiencing a seal leak on the lower window pane. This is causing the lower sash on these very e...

#274854
Nov 14, 2011
286

Anonymous
Pella Windows and doors

I just build a custom and house and spend $ 37000 for 18 windows and 2 10 ft patio doors. after they took the money and delivery i called them numerous times for customer service b...

#274113
Nov 10, 2011
296

Anonymous
Pella Windows - Pella Window - Complete junk

We build our house in 2005, using all Pella windows, there are a few that a very large in size, 4 are 3'x12' and 1 is 5'x6'. About 16 months ago, 2 of the 3'x1...

#266605
Oct 07, 2011
457

Anonymous
Pella Windows - Faulty Aluminum Clad Door

I spent a lot of money with Pella when we built our home. We got the top of the line aluminum clad doors and windows and spent thousands of dollars with them. On one of the patio d...

#261598
Sep 13, 2011
511

WilliamP...
Pella Windows - Unhappy Pella Customer

As I read the postings with regard to Pella Windows, it is so easy to see just which people earn their living through the sale of Pella Windows and Doors! I requested that our gra...

#259874
Sep 04, 2011
587

Betruthful
Pella Windows

I am a remodeler in Michigan doing research on different window suppliers and decided to see what was written about Pella. We used to sell Pella at our company for 20+ years and i...

#253121
Aug 03, 2011
883

St mike
Pella Windows 5 years old rotted from outside in

My pella windows were 5 years old, an rotted from the outside in in. My complex have over 300 windows that are pella. more then half have been replaced after 5 ye...

#252324
Jul 30, 2011
528

Mannies
Pella Windows - Pella Poor Customer Service

I recently called Pella's customer service center for my area (WI) which is subcontracted to Verhalen, Inc for replacing a patio door under warranty since it was getting foggy betw...

#249674
Jul 18, 2011
707

Firemanbob
Pella Windows with blinds locking up

We have the pella windows with blinds that are locked up or the blinds will not function. I work at a fire station that has 20 of these windows. This station is only 4 years old an...

#243023
Jun 13, 2011
652

Qmersh
Pella Windows and Doors-TN

Corey Loeffler, sales rep for Pella, pulled a fast one by saying and showing one style of window and then putting something in contract totally different, but still assuring me it ...

#240596
May 31, 2011
648

Chuck_ba...
Pella Windows - Defective Pella Sunroom Windows

A CONSUMER ALERT TO ALL PROSPECTIVE PELLA CORPORATION CUSTOMERS My name is Charles Bagenstose. I reside at 1019 Butterworth Lane, Upper Marlboro, Maryland 20774, a...

#240011
May 27, 2011
1312

Quadrmix
Pella Windows Poor Customer Service

We built our house in 1996 and paid $6,000 more than a competitive bid from Anderson to have the great Pella windows installed in our house. In 2003 we had 3 windows replaced due ...

#239372
May 24, 2011
696

Anonymous
Pella Windows and Doors will not replace rotting windows and doors

My home is only 12 years old and the Pella windows and doors are rotting.Pella refuses to stand behind the product. The windows and doors began rotting when they were only 5...

#239099
May 22, 2011
774

CANINEOF...
Pella Windows - Pella Front Doors

I order a front Pella door with side lights from Lowes. Apparently I made a mistake when I told them I had 2x4 wall gap. Instead I had a 2x6. I can get a wood jamb extension but i ...

#229524
Mar 29, 2011
1023

Greenlee
Pella Windows - Pella blinds between glass entry doors are garbage.

Beware if you buy a Pella entry door with blinds between the glass, that if the glass or blinds ever break you will have to buy a new door. It cannot be repaired. Apparently there ...

#221988
Feb 16, 2011
2267

Anonymous
Pella Windows - Pella not Truthful

This summer Pellas sales representative came to our house and measured our 12 windows for replacement. He failed to tell us that after the windows were replaced 11 of the 12 windo...

#218084
Jan 25, 2011
1078

Lklotz
Pella Windows suck!!!!

I have window rote, contacted pella they sent out a service tech. the will sell me a new window for 2049.00 and that is 40% off they tell me. i called my local Menard's store a...

#209357
Nov 30, 2010
911

Hhfc3353...
Pella Windows are poor quality

Have Pella Proline windows, they are awfull, leak, have little insulation value in the winter here in Buffalo NY.Condesation forms even when iside humudty is below 45 i...

#206155
Nov 07, 2010
664

Agent99
Pella Windows - Pella Patio Doors are cheaply made

Ordered and received a new Pella patio door, Designer Series, and installed by Pella. There was a 1/4 gap at the top where the fixed panel and sliding panel met.So muc...

#194865
Aug 20, 2010
1871

TeresaRall
Pella Windows - Pella will never acknowledge a defect

We purchased our home in 1998. It has pella double-pane windows that have the blinds between the panes that had been installed approximately 3 years previously according the prior...

#171779
Feb 19, 2010
1376

Anonymous
Pella Windows stink

have over $10.000 in Architech Windows put in and all have what they call window rot I am talking about Pella Windows Have been very upset with this company in resolving any probl...

#167246
Jan 10, 2010
4877

Anonymous
Dont ever buy Pella Windows

I purchased Pella windows for my home that I was the General Contractor for. On several of them the aluminum cladding on the outside is coming loose, and on the Pella sliding glas...

#163053
Nov 28, 2009
2216
Reviews 1-26 of 26

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